Payments security

What is PSD2?

From the 14th of September 2019 online payments will now be even more secure thanks to the new PSD2 European standard, which introduces new authentication rules.

Your shopping experience will still be quick and secure, you will simply need to confirm your identity each time you make a payment online such as by entering a temporary code or by using your digital fingerprint on your banking app.

Please note that every banking establishment will apply new and different authentication methods. Don’t forget to contact your bank to activate this service.

Below you will find a small diagram that will guide you through each step of the new payment method.

For more details click here or contact our Customer Service.

How can I pay for my order?

We accept all major credit cards and debit cards, Apple Pay, Google Pay, PayPal and PayPal Express.

In the following countries you can also pay with:

Klarna Pay Later: Austria, Belgium, Switzerland, Germany, Denmark, Finland, United States the Netherlands and Sweden
Bancontact: Belgium
Sofort: Switzerland

When will my account be charged?

When you order, you only pre-authorise the payment. You are only actually charged for the order when the products are dispatched.

In what currency will I be charged?

The transactions and prices of the products are always calculated in the local currency of the delivery country of the order. The prices always include VAT.

Is shopping on this website really safe?

The highest levels of security in the protection of personal and payment data are guaranteed thanks to a secure connection using SSL/TLS certificates to protect the information of each user.

My payment was not accepted: what happened?

If you used a credit card, carefully check the information that you entered: the number, the card type selected and the expiration date. If the payment is declined again, please contact our Customer Services Department who will provide you more detailed help.

Finally, remember that you can also pay via PayPal.

What is the CVV/CVC code? And where can I find it?

The CVV (Card Verification Value) is a security measure against fraud that helps identify the cardholder.

On MasterCard and Visa cards, the code is printed on the back next to the space for the signature and consists of 3 numbers. On American Express cards the code is printed on the front and consists of 4 numbers.